Shipping & Delivery Policy
Effective Date: January 1, 2026 | Last Updated: October 12, 2026
1. Digital Electronic Delivery Only
SkillsQuery (https://skillsquery.com, operated by SkillsQuery Academy) deals exclusively in intangible digital educational products and training materials.
Because our products are delivered entirely electronically over the Internet, no physical shipping or courier dispatch is required. There are no parcels, physical books, or hardware delivered to your physical mailing address.
2. Delivery Timeline & Methods
We employ an automated, real-time fulfillment workflow:
Immediately upon successful payment authorization through Razorpay, you are automatically redirected to our secure download portal (thank-you.html). You can download your playbooks, PDFs, and video links with a single click.
A transactional receipt and backup access details are automatically sent to the email address entered during checkout. You can access your materials from any desktop or mobile device.
3. Shipping Charges
Since all deliverables are digital and transferred electronically via secure cloud infrastructure:
4. Technical Non-Delivery & Assistance
If your payment was processed but you were unable to download your materials due to a browser crash, pop-up blocker, or network interruption, do not worry:
- Check your spam/promotions folder in your email inbox for the Razorpay confirmation.
- Email our support team directly at techpositive2002@gmail.com with your Payment ID.
- Our technical staff will verify the transaction and manually dispatch your complete download links within 24 business hours.