Refund & Cancellation Policy

1. Digital Product Delivery Model

At SkillsQuery (https://skillsquery.com, operated by SkillsQuery Academy), all our offerings—including masterclasses, downloadable PDF playbooks, video modules, prompt toolkits, and spreadsheets—are instant electronic digital products.

Upon payment confirmation through Razorpay, our system automatically redirects you to the instant download and access page (thank-you.html) and provides digital access credentials immediately.

2. Refund Eligibility & Criteria

We stand firmly behind the quality, structure, and real-world value of our digital educational playbooks. We maintain a clear, fair, and transparent refund process under the following circumstances:

• Technical Non-Delivery or Corrupted File: If you were charged but unable to download the playbook files due to any server malfunction, network failure, or corrupted download link, and our technical team cannot deliver your files via email within 24 hours of your support ticket, you are entitled to a 100% full refund.
• Duplicate Transactions: If your bank account or card was accidentally charged more than once for the same single order due to network lag, we will verify the duplicate transaction ID and issue an immediate 100% refund for the extra payment.
• 7-Day Quality Resolution Guarantee: If you face genuine difficulties understanding or implementing the step-by-step instructions, contact our support desk (techpositive2002@gmail.com). Our team will provide priority guidance, updated resources, or if unresolved, process your refund request within our 7-day evaluation window.

3. Cancellation Policy

Because digital downloadable assets are delivered in real time (within seconds of completing checkout), orders cannot be cancelled once the digital download link has been accessed or downloaded, except under the duplicate charge or verified non-delivery conditions specified above.

4. How to Request a Refund & Processing Timeline

To initiate a refund request, follow these simple steps:

1. Send an email to our official support desk: techpositive2002@gmail.com.
2. Use the subject line: Refund Request - [Your Razorpay Payment ID].
3. State the email address used at checkout and briefly describe the technical issue or duplicate transaction.

Processing Time: Our customer support desk reviews refund requests within 24 business hours. Once approved, the refund is initiated directly via Razorpay back to your original source payment method (UPI account, credit/debit card, or netbanking). Funds typically reflect in your bank account within 5 to 7 business days depending on your issuing bank.

5. Support Desk

We are committed to fair customer resolutions. For prompt support: