Privacy Policy
Effective Date: January 1, 2026 | Last Updated: October 12, 2026
1. Commitment to Privacy
At SkillsQuery (https://skillsquery.com, operated by SkillsQuery Academy), we are deeply committed to respecting your digital privacy and safeguarding your personal information. This Privacy Policy details how we collect, store, handle, and protect data when you interact with our website, buy digital products, or communicate with our support desk.
2. Information We Collect
To complete your digital purchase and deliver educational materials, we collect the minimum necessary information:
- Personal Contact Information: Name, Email Address, and Phone/WhatsApp Number provided during the Razorpay checkout process.
- Transaction Details: Payment amount, payment method (UPI, Card, Netbanking), order ID, timestamp, and fulfillment status.
- Technical Diagnostics: IP address, device browser, and interaction logs collected for security and fraud prevention.
Important Note on Payment Security: We do NOT collect, store, or have access to your bank passwords, credit/debit card numbers, CVVs, or UPI PINs. All payment transactions are encrypted and processed through RBI-authorized payment aggregators (Razorpay).
3. How We Use Your Information
We use your collected information strictly for legitimate business and educational operations:
- To instantly deliver your purchased digital course, playbook, or templates via on-screen download links and email confirmation.
- To send transactional receipts, invoices, and customer service updates.
- To respond to your support queries via our official email (techpositive2002@gmail.com).
- To detect and prevent fraudulent transactions and comply with statutory requirements under Indian law.
We strictly follow a Zero-Spam Policy. We do not sell, rent, lease, or monetize your contact information with any third-party advertisers.
4. Analytics, Meta Pixel & Cookies
Our site utilizes standard cookies and conversion tracking mechanisms, including the Meta (Facebook) Pixel and Conversions API (CAPI), to measure ad delivery and user journeys. This analytical data is aggregated and does not personally identify individual users to third parties. You may disable cookies at any time via your browser settings.
5. Your Data Rights & Deletion Protocol
In compliance with the Indian Information Technology Act, 2000 and global data privacy standards, you have the right to inspect, update, or permanently delete your contact information from our active databases.
To request complete deletion of your customer records, simply email techpositive2002@gmail.com with the subject "Data Deletion Request" along with your registered order email. Our team will verify and purge the data within 7 business days.
6. Contact & Grievance Officer
For any questions or privacy inquiries, contact our designated officer: